Shipping & Returns
MOTOTEC Shipping Policy
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At MOTOTEC, we aim to ensure your orders are delivered promptly and securely. All orders are shipped via Evri using their standard delivery service.
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- Delivery Time: UK Next Working Day Delivery
- Dispatch Time:Orders placed before 3 PM, Monday to Friday, are dispatched the same day, while those placed after 3 PM or outside these hours are fulfilled on the next business day. Please note, orders are not dispatched on weekends or bank holidays. Whilst we ship all orders on a next working day 24-hour delivery service, in line with our cut-off times, once handed to the courier, we are not responsible for any delays in delivery.
- Delivery Areas: Shipping is available to Mainland UK only.
- Shipping Costs: £2.99 or free on orders over £50.
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If you have not received your order within 7 days of dispatch, please contact us at info@mototeclubricants.co.uk or call us on 01246 823007, and we’ll be happy to assist you.
MOTOTEC Return Policy
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At MOTOTEC, we are committed to providing high-quality products and excellent service. Our return policy complies with standard UK consumer rights to ensure a hassle-free experience for our customers.
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You have the right to cancel your order for any reason within 14 days of receiving your goods.
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- Condition of the Item: Items must be returned in their original condition and packaging.
- Refunds: A full refund, including the original delivery cost (if applicable), will be issued within 14 days of us receiving the returned goods.
- Return Shipping Costs: Unless the item is faulty or incorrect, you are responsible for covering the return shipping costs.
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Faulty or Incorrect Items
- You have a 30-day right to reject faulty items and request a full refund.
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Please contact us immediately if your item is faulty, damaged, or not what you ordered. We will arrange a replacement or refund, including return shipping costs.
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How to Return an Item
- Contact us at info@mototeclubricants.co.uk or call 01246 823007 to start the return process.
- Provide your order number and details about the item(s) you wish to return.
- If approved, return the item(s) to the address provided in our instructions.
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If you have questions about your return, please get in touch with us at info@mototeclubricants.co.uk or call us at 01246 823007.
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Thank you for choosing MOTOTEC!